Duration: 2 weeks
I worked on a team where we collaborated on all aspects of the process. I conducted a user interview, assisted with developing personas, did a user journey, worked on sketches, and built wireframes.
Homes.com has been helping people find homes for over 40 years. They want to explore other services that leverage their network, infrastructure, and reach. One of their interests is the sharing economy.
Is it viable for Homes.com to explore a new tool focusing on the sharing economy?
What can Homes.com do to separate itself from the other sharing economy websites?
Should we design for mobile or desktop?
Homemates.com is a companion website to Homes.com that will transition the company into the sharing economy — all while revolutionizing the roommate discovery process to create more meaningful living experiences. It does so through its secured rental listing process and proprietary compatibility algorithm to successfully match roommates.
HIGH FIDELITY WIREFRAMES
- Homes for rent are showcased in the top hero image
- Listed three easy steps to help showcase the process
- On Aaron's listing page, a viewer can quickly scan his photos
- The main points are listed in a larger font with images: monthly rent, availability, neighborhood and how many bedrooms/bathrooms
- A photo of Aaron and more details on the listing
- A chat feature near the profile photo for quick internal messaging
Google Forms Survey
- Similar homepage layout
- Built-in chat feature was not as common
- Only Airbnb really showcased both the space and host well
- We were able to draw upon features we wanted to add to make Homemates.com stick out from the competition
- built-in chat
- personality questionnaire
- images of both home and person
International students weighed price over compatibility, but compatibility still influenced their apartment hunting
Students like Airbnb because you can view the profile of the person you live with
A short-term lease is important to students
When renting out a room in a house, home owners often go on a verbal agreement
Homeowners would wait for the right person to be able to move in
Finding a renter on Craigslist took an average of 12–14 days and the homeowner would also have to security screen on his own
We conducted two user journeys: One with the user listing a room for rent on Roomi.com and the other with the user searching for a place to rent on Craiglist.com. From our Google Forms survey, Craigslist is still used by 50% of people to find a new place to live, despite Craigslist being "spammy" and lacking verification from users. The advance search was definitely a plus for the user. In the particular listing we looked at, the user was impressed with the image gallery and in depth description. As you can see below, the listing did have its pain points.
Not seeing a layout of the room. User was slightly frustrated not knowing if there was a closet in the room or able to see an overall layout.
The listing requested to see the user’s LinkedIn and Facebook before meeting or showing the apartment, which left her wondering, “Why can’t I also view their social media accounts?”
The biggest frustration was not being able to contact the listers. There was no email or phone number, which left the user wondering how to contact the listers. Ultimately, she gave up after already dedicating time to find and read the listing.
The listers were thoughtful in their description of the home
List of points of interests in the neighborhood
Nice gallery of photos of the space
On this project, we had to come up the personas on our own. From our interviews and research we were able to develop three solid personas.
Our primary persona: Aaron | 35 | Self-employed | Home Owner | Looking to rent out an extra room in his home.
User Flow - Primary Persona
We all brainstormed ideas and collectively created rough sketches of the wireframes. We decided that there would be a dashboard page for a profile, where a user could access all his or her information, matches, and see who has viewed his or her profile.
One of our challenges was catering to three different personas:
- Person seeking a new home
- Person seeking a roommate
- Person seeking both a new home and roommate
We solved this on the individual profile pages and on the match page. The user can slide the results to either:
- New Homes Only
- Homemates Only
As I was working on the high fidelity wireframes, I decided to make the "log in/ sign up" page a modal instead of a separate page as we had in the early wireframes. I did this so that if the user just wants to explore the homepage without having to log in , he or she can do so. This also makes the log in process quicker.
The user is able to preview his or her listing before submitting. The next screen communicates to the user that the listing has indeed been submitted and will be reviewed - another way we wanted to build in the security of the site.
We had overlooked the hierarchy of text and images
Someone unfamiliar with online dating questionnaires may find the lack of instructions on the questionnaire page confusing
The copy below the icons on the front page proved to be confusing
- Create a customizable lease template page in a resource section
- Explore different ways to design the "Matches" page and "Neighborhood Guide" page
- Be able to accept rental payments, so that Homes.com could generate profit from Homemates.com
- Connect social media feed, such as Instagram within profile